Terms & Conditions

"GigArmy", "we" and "us" means the operator of gigarmy.co.uk, based in the United Kingdom. You can contact us at hello@gigarmy.co.uk.

GigArmy is a technology marketplace. It helps performers, venues and event organisers find each other, talk, check availability and record bookings. Unless we expressly say otherwise for a separately described managed service, GigArmy is not the performer, the venue, an employer, an agent, a promoter or the event organiser, and we are not responsible for delivering any live performance. The agreement for a performance is made directly between the venue or organiser and the performer.

• Booking, Cancellation & No-Show Policy
• Payments, Fees & Refund Policy
• Performer Terms (if you are a performer)
• Venue & Event Organiser Terms (if you book acts)
• SOS Gig Terms (if you raise or answer an SOS)
• Reviews & User Content Policy
• Subscription & Pro Account Terms (only once paid plans are switched on)
• Cookie Policy

You must be 18 or over to create an account. You must give accurate information and keep it up to date, keep your login secure, and tell us if you think someone else has used it. You are responsible for what happens under your account.

Venue accounts can invite managers and staff. The account owner is responsible for what their team does on GigArmy and keeps control of ownership and plan settings.

When you create an account (or when we update these terms in a material way) we ask you to confirm that you agree to these terms and have read our Privacy Policy, and we keep a record of that confirmation.

Every user is responsible for:

• the accuracy of their profile, listings, fees, availability and calendar;
• holding any qualifications, permissions, licences, insurance (such as public liability insurance), safety testing of equipment or music licensing that their activity requires;
• the arrangements for each performance — timings, set lengths, equipment, access, parking, sound limits and so on;
• complying with the law, including health and safety, licensing, equality, tax and employment law where it applies.

We do not vet, endorse or guarantee any user, and we do not check insurance, licences or qualifications unless we clearly say so for a particular feature. Please make your own checks before you book.

A booking becomes confirmed only when GigArmy shows it as confirmed by both sides (for example, after the venue confirms an application and the performer confirms, after a performer accepts a venue's invitation, after a venue confirms an SOS responder, or after an organiser accepts a supplier's quote in Build My Event). Applications, invitations, quotes, offers and messages are not bookings.

Once a booking is confirmed, the venue or organiser and the performer each take on responsibilities to the other — the performer to turn up and perform as agreed, the venue or organiser to provide what was agreed and pay the agreed fee. Full details are in the Booking, Cancellation & No-Show Policy.

Today, performance fees are agreed and paid directly between the venue or organiser and the performer (for example cash on the night or bank transfer). GigArmy does not currently process performance payments, hold money on anyone's behalf or charge subscription fees. If that changes, the price and terms will be shown to you before you are asked to pay. See the Payments, Fees & Refund Policy.

GigArmy is built on people finding each other here. A GigArmy Introduction happens when you first find, contact or are contacted by another user through GigArmy (for example via search, a gig listing, an application, an invitation, an SOS alert, Spotlight, What's On, Build My Event or GigChat) and you had no existing relationship with them.

For 12 months after a GigArmy Introduction, where a GigArmy fee or platform control applies to that booking (such as a booking fee, a plan limit or booking protection), you must not deliberately arrange, accept or move a booking with that user outside GigArmy for the purpose of avoiding that fee or control. This includes encouraging the other user to cancel on GigArmy and rebook directly, or sharing contact details to take an introduced booking elsewhere for that reason.

This rule does not apply to, and never stops you:

• working with people you already knew, or had already worked with, before the GigArmy Introduction;
• working with people you found independently of GigArmy (for example through your own website, social media, an agency or a recommendation);
• bookings made after the 12-month period has ended;
• using other platforms, agencies or your own channels generally;
• agreeing payment directly between you where GigArmy offers that (as it does today: cash or bank transfer).

If asked, you can show that a relationship was pre-existing or independent with reasonable evidence (such as earlier messages, invoices or bookings). We will consider it fairly.

Right now GigArmy charges no booking or subscription fees, so no fee can be avoided. Until fees apply, this rule mainly means: keep confirmed GigArmy bookings recorded on GigArmy so calendars, SOS cover and reviews work, and don't use GigArmy to harvest other users' details for unrelated marketing. If fees are introduced, they will be shown clearly before they apply and will only cover bookings made after that.

Contact details before a booking is confirmed. Until a booking is confirmed through GigArmy, please keep enquiries that started on GigArmy (including Get Quotes requests, quote replies, applications, invitations, Build My Event quote requests and GigChat) on the platform. In these pre-booking messages and fields, GigArmy automatically checks for and may stop you sending phone numbers, email addresses, web links and social media or messaging handles. Profile bios, venue descriptions, photo captions, video titles and display names are checked in the same way whenever they are changed. Once a booking is confirmed, you can exchange contact details with the other party in GigChat.

This check is automatic and may occasionally stop an ordinary message by mistake; if that happens, rephrase it or contact us. A blocked attempt does not by itself lead to any penalty, suspension or account action. Repeated attempts may be shown to the GigArmy team for a person to review, and any action that follows is decided by a person under the process below and in section 12.

If we find a deliberate breach, after human review we may warn you, limit features, or suspend or close your account in line with section 12. We will not charge any penalty or fee that was not clearly shown to you in advance and agreed.

• GigChat messaging — for arranging gigs. Keep it professional; messages may be reviewed if reported.
• Calendars and availability — tools to help you, not a guarantee. You are responsible for keeping them accurate.
• Build My Event — helps organisers plan, shortlist, budget and request quotes. Budgets are your own estimates; supplier quotes are offers from the supplier, not from GigArmy.
• Profiles and media — photos, videos and text you upload. See the content policy.
• Spotlight and Showcase — featured profiles chosen by a fair rotation among eligible published profiles. Featuring is not an endorsement and is not guaranteed.
• What's On — a confirmed booking is only listed publicly if the venue or performer chooses to list it.
• Reviews — honest feedback after real engagements.
• Share Gig posters — confirmed bookings can generate a promotional poster using public booking and profile information (performer name and picture, venue name, date, start time and general area — never a private address or fee), with permanent "BOOKED BY GIGARMY" branding that you must not remove or alter. You choose whether to share it.
• Notifications — in-app, email and (in the phone app, if you allow it) push notifications about gigs, bookings, SOS alerts and messages. You can change most of these in your settings; essential service messages (such as security or booking changes) may still be sent.
• Location privacy — public features show a general area, not a full address. A venue's full address is shared with parties to a confirmed booking where needed to deliver the gig. Performers are never asked for a home address.

You must not:

• post false, misleading or fake profiles, listings, availability or reviews;
• impersonate another act, venue or person, or misrepresent your experience, insurance or permissions;
• harass, threaten, discriminate against or abuse anyone;
• post unlawful, hateful, sexually explicit or infringing content;
• scrape, copy or harvest data, or use other users' details for unsolicited marketing;
• try to bypass security, access controls or plan limits, or interfere with the service;
• use GigArmy for anything illegal or fraudulent.

You keep ownership of everything you upload. You give us a non-exclusive, royalty-free, UK and worldwide licence to host, store, display, reproduce and adapt (for example resize or crop) your content as needed to run, show and promote GigArmy — including in Spotlight, What's On and Share Gig posters. The licence ends when you delete the content or your account, except where it has already been shared by others or must be kept for legal reasons.

The GigArmy name, logo, design and software belong to us. You may not copy or use them except to share GigArmy content as the platform allows.

We work hard to keep GigArmy running but cannot promise it will always be available or error-free. We may change, add or remove features. If we make a change that materially and negatively affects a paid service you have bought, we will tell you in advance and you may cancel.

You can stop using GigArmy and delete your account at any time from your account settings. Confirmed bookings you have already agreed remain between you and the other party, so please cancel or hand them over properly first.

We may issue warnings, remove content, limit features or suspend or close an account if these terms or the law are broken, to protect other users, or if required by law. We make these decisions with human review, and suspensions can be reversed. Where it is safe and lawful to do so we will tell you why and let you respond.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. If you are a consumer, your statutory rights are not affected.

Subject to that:

• we are responsible for providing the GigArmy platform with reasonable care and skill;
• we are not responsible for the acts, omissions, performances, venues, payments or conduct of other users, because we are not a party to their booking;
• for business users, we are not liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss;
• for business users, our total liability to you in any 12-month period is limited to the greater of £100 or the amount you paid GigArmy in that period.

If you use GigArmy for business and a third party brings a claim against us because of content you uploaded or your breach of these terms or the law, you agree to cover our reasonable losses and costs arising from that claim, to the extent the claim was caused by you. This does not apply to consumers.

If something goes wrong, please contact us first at hello@gigarmy.co.uk and we will try to help. Disputes about a performance itself (for example quality, timing or payment) are between the venue or organiser and the performer, but you can report a user or booking problem in the app and we will review it.

We may update these terms as GigArmy develops or the law changes. For material changes we will give notice in the app or by email and may ask you to accept the new version before you continue using the platform. The effective date at the top always shows the current version.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland you may also bring proceedings in your local courts, and you keep any mandatory protections of the law where you live.